Returns & Refunds Policy

90 DAY RETURN POLICY/WARRANTY

Our number one goal is to make you a happy returning customer! Feel free to return any item that you are not thrilled to own. To return an item, please call us at 252-916-3413 to secure a Return Authorization (RMA) number.

All RMA requests must be made within 90 days post item delivery.

Returns made within 30 days, post item delivery, can receive a refund to their original form of payment. 

Before a credit is issued, the item must be returned and received by us.

We do not refund shipping costs, or refund the cost of your return shipping.

If your item is received in brand new working condition and has not been used, we will refund 100% of your item cost.

My item was damaged by the shipping carrier, how do I get it replaced?

All shipping damage and breakage must be reported to us within 7 days of receipt as claims must be made with carrier. We will act on your behalf with the carrier to expedite your claim and ship you a replacement product. Please contact us at 252-916-3413 to report any merchandise damaged by shipping carrier.

I received a defective item, how do I get it replaced?
We stand behind each and every product. In the unlikely event that you receive a defective item, please contact us to request a replacement. All replacement requests must be made by emailing us at help@carolinasecurityproducts.com or calling us at 252-916-3413 to secure a Return Authorization number (RMA). Replacement product cannot be issued until the defective item is returned and received. It is the responsibility of the customer to return the defective item.

I received a defective item that I no longer want, how do I return it for a refund?
If you receive a defective item that you want to return and not have us replace, we will refund you 100% of your item cost. All defective item returns for credit must be made by emailing us at help@carolinasecurityproducts.com or calling us at 252-916-3413 to secure a Return Authorization number (RMA). Your return credit cannot be issued until the defective item is returned and received. It is the responsibility of the customer to return the defective item.

Warranty

Carolina Security Products offers a limited warranty on all products.

Some products have manufacturer’s warranties that are much longer. Products with expiration dates, like pepper spray, have a warranty that is governed by the expiration date.

Unless otherwise specified on our product details page, Carolina Security Products will repair its products with new or rebuilt parts, free of charge, in the U.S.A. for 90 days from the date of original purchase in the event of a defect in materials or workmanship. Product must be shipped back to Carolina Security Products for repair in original packing. Shipping charges for all returns are at the expense of the customer. This warranty is extended only to the original purchaser. A purchase receipt or other proof of date of original purchase will be required before warranty performance is rendered. We email all customers an invoice and this is sufficient documentation to submit for warranty coverage.

This warranty only covers failures due to defects in materials or workmanship, which occur during normal use. It does not cover damage which occurs in shipment (covered separately) or failures which are caused by products not supplied by Carolina Security Products or failures which result from accident, misuse, abuse, neglect, mishandling, misapplication, alteration, modification, or commercial use of the product, or service by anyone other than Carolina Security Products, or damage that is attributable to acts of God.

Limits and Exclusions

There are no express warranties except as listed above.

CAROLINA SECURITY PRODUCTS SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.

Some states do not allow the exclusion or limitations of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above exclusions or limitations may not apply to you.

This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.

Batteries, pepper spray and other disposable items are excluded. If you have doubt regarding an item you are interested in regarding warranty, please contact us at 252-916-3413.

All returned items must be in original packaging and include all components in good working order. Products not meeting these terms are subject to no refund.

December 7-8, 2024
Fayetteville Crown Expo Center
1960 Coliseum Dr.
Fayetteville, NC 28306

December 14-15, 2024
Wilmington American Legion, Post 10
702 Pine Grove Dr.
Wilmington, NC 28409

Raleigh NC State Fairgrounds 
4285 Trinity Rd.
Raleigh, NC 27607

December 21-22, 2024
Winston-Salem Fairgrounds 
569 Fairgrounds Blvd Gate 7
Winston-Salem, NC 27105

December 28-29, 2024
Greenville Convention Center
303 Greenville Blvd. SW
Greenville, NC 27834

Jaynuary 4-5, 2025
Oak Island Southport
4239 Long Beach Rd SE,
Southport, NC 28461

Concord Cabarrus Arena & Events Center
4751 State Hwy 49
Concord, NC 28025

January 11-12, 2025
New Bern Craven County Fairgrounds
3700 US-70
New Bern, NC 28560

Winston-Salem Fairgrounds
569 Fairgrounds Blvd Gate 7
Winston-Salem, NC 27105

January 18-19, 2025
Raleigh NC State Fairgrounds
4285 Trinity Rd.
Raleigh, NC 27607

January 25-26, 2025
Wilmington American Legion, Post 10
702 Pine Grove Dr.
Wilmington, NC 28409

February 1-2, 2025
Greenville Convention Center
303 Greenville Blvd. SW
Greenville, NC 27834

Fayetteville Crown Expo Center
1960 Coliseum Dr.
Fayetteville, NC 28306

February 8-9, 2025
Salisbury West End Plaza
1935 Jake Alexander Blvd West
Salisbury, NC 28147

February 15-16, 2025
Jacksonville American Legion Building
146 Broadhurst Rd
Jacksonville, NC 28540

March 1-2, 2025
Wilson County Amer Legion Fair
2331 US-301,
Wilson, NC 27893

March 8-9, 2025
Oak Island Southport
4239 Long Beach Rd SE,
Southport, NC 28461

Winston-Salem Fairgrounds
569 Fairgrounds Blvd Gate 7
Winston-Salem, NC 27105

March 15-16, 2025
Raleigh NC State Fairgrounds
4285 Trinity Rd.
Raleigh, NC 27607

March 22-23, 2025
New Bern Craven County Fairgrounds
3700 US-70
New Bern, NC 28560

March 29-30, 2025
Salisbury West End Plaza
1935 Jake Alexander Blvd West
Salisbury, NC 28147

April 5-6, 2025
Jacksonville American Legion Building
146 Broadhurst Rd
Jacksonville, NC 28540

Fayetteville Crown Expo Center
1960 Coliseum Dr.
Fayetteville, NC 28306

April 12-13, 2025
Greenville Convention Center
303 Greenville Blvd. SW
Greenville, NC 27834

April 26-27, 2025
Wilmington American Legion, Post 10
702 Pine Grove Dr.
Wilmington, NC 28404

May 3-4, 2025
Concord Cabarrus Arena & Events Center
4751 State Hwy 49
Concord, NC 28025

Raleigh NC State Fairgrounds
4285 Trinity Rd.
Raleigh, NC 27607

May 17-18, 2025
Jacksonville American Legion Building
146 Broadhurst Rd
Jacksonville, NC 28540

May 24-25, 2025
Wilmington American Legion, Post 10
702 Pine Grove Dr.
Wilmington, NC 28404

Winston-Salem Fairgrounds
569 Fairgrounds Blvd Gate 7
Winston-Salem, NC 27105

June 7-8, 2025
New Bern Craven County Fairgrounds
3700 US-70
New Bern, NC 28560

Fayetteville Crown Expo Center
1960 Coliseum Dr.
Fayetteville, NC 28306

June 14-15, 2025
Raleigh NC State Fairgrounds
4285 Trinity Rd.
Raleigh, NC 27607

June 21-22, 2025
Greenville Convention Center
303 Greenville Blvd. SW
Greenville, NC 27834

June 28-29, 2025
Wilmington American Legion, Post 10
702 Pine Grove Dr.
Wilmington, NC 28404

Concord Cabarrus Arena & Events Center
4751 State Hwy 49
Concord, NC 28025

July 12-13, 2025
New Bern Craven County Fairgrounds
3700 US-70
New Bern, NC 28560

July 19-20, 2025
Jacksonville American Legion Building
146 Broadhurst Rd
Jacksonville, NC 28540

July 26-27, 2025
Oak Island Southport
4239 Long Beach Rd SE,
Southport, NC 28461

Fayetteville Crown Expo Center
1960 Coliseum Dr.
Fayetteville, NC 28306

August 2-3, 2025
Raleigh NC State Fairgrounds
4285 Trinity Rd.
Raleigh, NC 27607

August 9-10, 2025
Winston-Salem Fairgrounds
569 Fairgrounds Blvd Gate 7
Winston-Salem, NC 27105

Wilmington American Legion, Post 10
702 Pine Grove Dr.
Wilmington, NC 28404

August 16-17, 2025
Greenville Convention Center
303 Greenville Blvd. SW
Greenville, NC 27834

August 30-31, 2025
Raleigh NC State Fairgrounds
4285 Trinity Rd.
Raleigh, NC 27607

September 20-21, 2025
New Bern Shrine Club
2102 S Glenburnie Rd,
New Bern, NC 28562

September 27-28, 2025
Salisbury West End Plaza
1935 Jake Alexander Blvd West
Salisbury, NC 28147

Wilson County Amer Legion Fair
2331 US-301,
Wilson, NC 27893

October 4-5, 2025
Greenville Convention Center
303 Greenville Blvd. SW
Greenville, NC 27834

Fayetteville Crown Expo Center
1960 Coliseum Dr.
Fayetteville, NC 28306

October 11-12, 2025
Wilmington American Legion, Post 10
702 Pine Grove Dr.
Wilmington, NC 28404

Concord Cabarrus Arena & Events Center
4751 State Hwy 49
Concord, NC 28025

November 8-9, 2025
New Bern Craven County Fairgrounds
3700 US-70
New Bern, NC 28560

November 15-16, 2025
Jacksonville American Legion Building
146 Broadhurst Rd
Jacksonville, NC 28540

November 22-23, 2025
Raleigh NC State Fairgrounds
4285 Trinity Rd.
Raleigh, NC 27607

Winston-Salem Fairgrounds
569 Fairgrounds Blvd Gate 7
Winston-Salem, NC 27105

November 29-30, 2025
Salisbury West End Plaza
1935 Jake Alexander Blvd West
Salisbury, NC 28147

Concord Cabarrus Arena & Events Center
4751 State Hwy 49
Concord, NC 28025

December 6-7, 2025
New Bern Craven County Fairgrounds
3700 US-70
New Bern, NC 28560

Fayetteville Crown Expo Center
1960 Coliseum Dr.
Fayetteville, NC 28306

December 13-14, 2025
Raleigh NC State Fairgrounds
4285 Trinity Rd.
Raleigh, NC 27607

December 20-21, 2025
Greenville Convention Center
303 Greenville Blvd. SW
Greenville, NC 27834

Winston-Salem Fairgrounds
569 Fairgrounds Blvd Gate 7
Winston-Salem, NC 27105